SUPPORT

Gridless is committed to providing quality support for our customers.

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SUPPORT CONTACTS

Tech Support:

support@gridless.com
866-738-5525


Other Inquiries:

info@gridless.com
866-232-8516
For more information, see our Contact Us page.


Address:

Gridless Power Corporation
267 Haddon Ave
Collingswood, NJ 08108

LIMITED WARRANTY

Gridless Power Corporation (“Gridless” or “we” or “us”) makes this limited warranty to the person or company (“you” or “your”)who first purchased this Gridless product (“Product”) directly from Gridless or from a retailer or reseller authorized by Gridless. This limited warranty does not apply to any subsequent purchaser of the Product. Gridless warrants to you that for a period of two (2) years from the date of your original purchase (the “Warranty Period”), the Product will be free from defects in workmanship and material under normal use by you, and the Product will perform substantially in accordance with the specifications published by Gridless. During the Warranty Period, if your Product has a defect in workmanship or material, please contact us and provide the serial number for your Product. For Products that qualify, we will issue a return merchandise authorization (“RMA”), and we will provide you with instructions on how to return the Product to us. We will provide you with a prepaid shipping label that you can use to mail back your Product. You must properly package the Product, clearly marking the RMA number on the package and including proof of your purchase date with the Product. Please do not return the Product to us without first contacting us and obtaining an RMA as we may refuse the Product. You may contact us by phone, email or letter at the following addresses:

267 Haddon Avenue
Collingswood, NJ 08108
866-232-8516 x102
support@gridless.com

Once your qualifying defective Product is returned to us using the RMA process, we will repair or replace the Product at our option and our expense. We may install used or refurbished parts or products to repair or replace your Product. All parts or products that we replace become the property of Gridless. For Products that qualify under the warranty, we will pay for shipping both ways. Any product repaired or replaced by Gridless under this warranty will continue to be protected by this warranty for the balance of the original Warranty Period. This limited warranty does not cover against accidental damage, loss, theft, fire damage, water damage, acts of God, misuse, abuse, tampering, intentional or reckless acts, modification, maintenance by anyone other than a Gridless authorized technician, or anything other than normal use as authorized in Gridless’s documentation, which is attached to or provided with this Limited Warranty. This warranty is void if the Product has been opened by anyone other than us at any time before we receive it. This limited warranty does not apply to any battery cell or Product containing a battery cell unless the battery cell is fully charged by you within three (3) calendar months after you purchase the Product and at least once every one (1) calendar years thereafter.

THIS EXPRESS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. GRIDLESS DISCLAIMS ANY AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FOR EACH PRODUCT YOU PURCHASE, GRIDLESS WILL NOT BE LIABLE FOR ANY AMOUNTS IN EXCESS OF THE AMOUNTS YOU PAID FOR THE PRODUCT. UNDER NO CIRCUMSTANCES WILL GRIDLESS BY LIABLE OR RESPONSIBLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR OTHER INDIRECT DAMAGES.

Some states do not allow limitations on warranties, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. While we would like our customers to register their Products with us, you will not need to register your Product to exercise this warranty. This limited warranty statement sets forth Gridless’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liabilities in connection with our Products. This warranty replaces, supersedes and renders null and void any other warranty related to the Products.

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